Kynd is a Australian Private Company. first registered with the Government on 10th November 2016. Registered place of business, 22 Honeysuckle Dr Newcastle NSW 2300. They like living near the beach. Moving from the Gold Coats Queensland.
Does Kynd have insurance? Am I protected? Does Kynd insurance cover the disabled NDIS participants? Short answer, no. In effect, not the cover you are mislead into believing. Kynd has no cover for you! When you look closely, you soon discover the protection they mention is all about them. Not you.
Kynds insurance cover is all about protecting themselves. Kynd offers no protection to NDIS participants. You use Kynd services at your own risk. If you are injured by a support worker or while under their care you cannot get compensation from Kynd.
Not sure where Kynd operates from. I do know they like sea and surf. I do know last year operated from a private home located on the Gold Coast, before that the Sunshine coast, now on the coast of New South Wales as a collection agency and connects vulnerable disabled NDIS participants with contractors. A large portion of NDIS support workers have little to no experience in assisting the disabled and get payed as much, if not more than a 1st year doctor. Go figure that one out! Perhaps Kynd should be like the professionals and operate from an office in the city and not near a beach.
What happens if I am injured while under the care of a Kynd support worker?
From experience it’s not worth reporting to Kynd an injury as they will take no action and refer your complaint, claim to the contractor. So, should I report injury to Kynd? NO, Kynd are not interested, they need to work on their tan. What you need to do is report the incident to the NDIS Safeguard commission and include with report the contractor is contracted through Kynd. Highlight Kynd in the report as I did. This will assist the NDIS safeguard commission. If many reports are made that link Kynd to support workers and injured disabled the NDIS will take action against Kynd.
An age care nurse gets around $30 an hour and must have certification in age care. It is more profitable to be a NDIS support worker than an age care nurse. This may explain the shortage in age care nurses in Australia. Age care nurses are abandoning age care for the more profitable NDIS support worker requiring no experience or formal qualifications.
How many support workers does Kynd have?
After 6 years, not many at all. When advertising for a support worker on both Kynd and Mable I had one respond from Kynd and 12+ from Mable. Mable has much more support workers to choose from than Kynd.
Will Kynd gain as much popularity as Mable?
Not likely. Kynd platform is lacking in many features and transparency, and insurance cover. Their competition have transparency of insurance details, better platform and give greater access to your account.
Comparing Kynd to Mable NDIS support.
Kynd does not give you online access to past and present invoices. Kynd does not provide you online details of when they paid the contractor. Kynd does not give you a receipt for payments made. Kynd, annoyingly can invoice you 6 times within a fortnight and pay the contractor fortnightly. Kynd is very opaque with a notable reluctance to transparency and some of this is contributed in lack of professionalism. When I think of kind, I think of Chinese.
Mable, invoices you weekly on the same day of week and pays the support working within an hour or two of receiving your payment. Mable, provides you with a receipt and also the date and time they paid the support worker. Mable is more professional than Kynd. Mable gives you online access to past invoices, receipts and record of when support worker was paid. Mable insurance policy, unlike Kynd is fully transparent and details easily viewed online. With Kynd, you have to make a written request.
Trivia
Trivia time: Support workers gave themselves a 50% pay increase in 2021. Average payments went from $40 an hour to $65 an hour. The Government have little idea how ridiculous it is that a person with no experience or qualifications is able to get paid $60+ an hour to assist disabled persons.
An age care nurse gets around $30 an hour and must have certification in age care. It is more profitable to be a NDIS support worker than an age care nurse. This may explain the shortage in age care nurses in Australia. Age care nurses are abandoning age care for the more profitable NDIS support worker requiring no experience or formal qualifications.